AAI Trading House is currently Wholesale only

The following Terms and Conditions apply to all customers:

Sale Terms:

  • We reserve the right to alter or modify prices, specifications and terms without notice.
  • All terms and conditions to sales are preset and are non negotiable.
  • For a full list of Terms and Conditions, please contact our Accounts Department at our Head Office.

Ordering Terms:

  • All orders must be in writing.  They can be placed over the website, faxed or emailed directly to AAI Head Office.
  •  NO PHONE ORDERS ARE TAKEN.
  • Minimum order amounts apply and are as follows:  $400 per order (includes entire range of stock).
  • Freight will be charged on invoice to the customer by AAI if using Australia Post's Eparcel facility as the method of delivery. 
  • For customers who require other delivery options than Eparcel, freight charges will be discussed and organised at time of order.  (Freight arrangements and charges will vary dependent on delivery address, i.e. city or country.)
  • As some customers have their own account arrangements with particular carriers, billing of freight is organised by the customer in some cases - please specify at time of order.  
  • If more than one freight company is used (dictated by destination), AAI will bill the relevant amount on invoice for the segment from our warehouse to other freight company depot.

  • PLEASE NOTE:   From January 1, 2012 until further notice AAI reserves the right to protect their customers retail exclusivity. Therefore, ALL sales of products are strictly exclusive to businesses with a retail shop only.

Payment Terms:

  • Prepaid payments must be received within 14 days of placing order, stock will not be sent out until this payment has been received.  If this payment is not received within the 14 days, the order will automatically be cancelled. Cancellation Fees apply.
  • All prepaid customers will need to provide their current credit card details as a guarantee prior to placing an order.

Payment Methods:

  • EFTPOS, credit card and cheques are accepted.  Cash payments are only available if delivered in person to our Head Office.  (Please note that cash must be in the correct amount and all cheques made out to: AAI Trading House.)
  • Customers may also direct deposit into our account.  Account information can be found at the bottom of all invoices, or you may also contact Head Office for these details.
  • We currently do not accept Diners or American Express.

Inactive Accounts:

  • If a previous account has been inactive for more than 6 months, the next new order will revert back to PREPAID basis as they are no longer classified as a regular customer . This applies to all customers.

Changes to orders:

  • Please thoroughly check that orders are correct at time of placement. All changes/cancellations of orders must be sent in writing by either fax/email/mail and must be received as soon as possible.  (Please be aware that charges for changes made after an order has been packed apply.) Cancellations after an order is packed will incur a fee. *See Invoice for our cancellation fee.

Freight Charges:

  • Freight is payable by the customer only, freight will be directly charged to the customer by the transport company unless otherwise stated.
  • AAI does not provide freight to anyone but our direct customers. 

Claims and Discrepancies:

  • Please check all items on arrival for any damages or missing items. 
  • If items are delivered in bad condition, DO NOT sign the packing slip that goods were received in good condition.
  • If items are received in bad condition, you have the right to refuse delivery, the goods will then be sent directly back to AAI Head Office.
  • All claims must be made within 7 days of delivery.
  • Claims must be received in writing, quoting the invoice number and reasons/details.  If possible also attach photos to help with long distance claims.
  • No returns are accepted without AAI's prior approval and delivery instructions.
  • We do not refund or exchange for change of mind.

(PLEASE NOTE that our furniture is shabby chic and contains imperfections in the wood and paint, and therefore will NOT be refunded)

Change of Ownership/Closing Down:

  • If a change of ownership takes place, AAI must be notified immediately and the new ownership will be reverted to a  prepaid basis.
  • All accounts must be paid before the change of ownership takes place. 
  • If the business is being closed down, AAI must be notified immediately and all accounts must be paid off, before the business is closed.
  • Please ensure that you have no backorders or orders waiting to be sent out.

Price Changes:

  • All prices are subject to change without prior notice due to unforeseen circumstances.
  • 10% GST will be added to all listed prices.

Right of Refusal:

  • AAI Trading reserves the right to refuse service and returns.